The Sway serves as a self-directed learning material for engineering students who are on the Industrial Attachment Programme. Email is an integral part of workplace communication, and during their internships, the students may have to write emails to a wider range of target audience. Being audience-centric is an important first step to effective email communication, and this is also the guiding principle of the contents covered in this Sway. Students will find useful tips and advice on the writing email process and conventions. They will also learn about how to handle difficult emails with empathy and professionalism.